We look out for vulnerable customers.
Contact us via support if you have any more questions.
We recognise that there are circumstances that may affect the way you handle your subscription, and at Bits we want to be able to provide the necessary support to be able to assist you fairly and appropriately.
We define someone as vulnerable if their circumstances, or their life situation, make them more likely to suffer and/or be financially or emotionally disadvantaged.
There are lots of things that could make you vulnerable, either temporarily or more long term, including, but not limited to:
Getting into unmanageable debt
trouble with reading/writing
mental health problems
long term illness
unemployment
loss and bereavement
separation and divorce
We do our best to identify vulnerability in our new customers, and to help them in the most appropriate way. Every customer is different, and we try to take a flexible approach to work with each individual’s needs. If you tell us about your situation, we can help you by giving you more time to get your finances sorted, or by making your monthly payments more manageable.
Some of the actions we take to provide the best service for our vulnerable customers are:giving extra details and clearer explanations when answering queries about Bits.
not assuming that a vulnerable customer will be ineligible to use Bits.
including an affordability check within our sign up process to help prevent potential customers getting into further unmanageable debt.
At any point, you can organise a one to one call with a senior member of staff to discuss whether the payment plan you are on is right for you.
Need expert advice?
If you have specific questions about your situation and would like expert financial advice, we can recommend some great, and free, online help. The charities below are all not-for-profit organisations, and have help on hand for you to confidentially and independently discuss what the right next step is for you.
Stepchange
Citizen’s Advice
We look out for vulnerable customers.
Contact us via support if you have any more questions.
We recognise that there are circumstances that may affect the way you handle your subscription, and at Bits we want to be able to provide the necessary support to be able to assist you fairly and appropriately.
We define someone as vulnerable if their circumstances, or their life situation, make them more likely to suffer and/or be financially or emotionally disadvantaged.
There are lots of things that could make you vulnerable, either temporarily or more long term, including, but not limited to:
Getting into unmanageable debt
trouble with reading/writing
mental health problems
long term illness
unemployment
loss and bereavement
separation and divorce
We do our best to identify vulnerability in our new customers, and to help them in the most appropriate way. Every customer is different, and we try to take a flexible approach to work with each individual’s needs. If you tell us about your situation, we can help you by giving you more time to get your finances sorted, or by making your monthly payments more manageable.
Some of the actions we take to provide the best service for our vulnerable customers are:giving extra details and clearer explanations when answering queries about Bits.
not assuming that a vulnerable customer will be ineligible to use Bits.
including an affordability check within our sign up process to help prevent potential customers getting into further unmanageable debt.
At any point, you can organise a one to one call with a senior member of staff to discuss whether the payment plan you are on is right for you.
Need expert advice?
If you have specific questions about your situation and would like expert financial advice, we can recommend some great, and free, online help. The charities below are all not-for-profit organisations, and have help on hand for you to confidentially and independently discuss what the right next step is for you.
Stepchange
Citizen’s Advice
We look out for vulnerable customers.
Contact us via support if you have any more questions.
We recognise that there are circumstances that may affect the way you handle your subscription, and at Bits we want to be able to provide the necessary support to be able to assist you fairly and appropriately.
We define someone as vulnerable if their circumstances, or their life situation, make them more likely to suffer and/or be financially or emotionally disadvantaged.
There are lots of things that could make you vulnerable, either temporarily or more long term, including, but not limited to:
Getting into unmanageable debt
trouble with reading/writing
mental health problems
long term illness
unemployment
loss and bereavement
separation and divorce
We do our best to identify vulnerability in our new customers, and to help them in the most appropriate way. Every customer is different, and we try to take a flexible approach to work with each individual’s needs. If you tell us about your situation, we can help you by giving you more time to get your finances sorted, or by making your monthly payments more manageable.
Some of the actions we take to provide the best service for our vulnerable customers are:giving extra details and clearer explanations when answering queries about Bits.
not assuming that a vulnerable customer will be ineligible to use Bits.
including an affordability check within our sign up process to help prevent potential customers getting into further unmanageable debt.
At any point, you can organise a one to one call with a senior member of staff to discuss whether the payment plan you are on is right for you.
Need expert advice?
If you have specific questions about your situation and would like expert financial advice, we can recommend some great, and free, online help. The charities below are all not-for-profit organisations, and have help on hand for you to confidentially and independently discuss what the right next step is for you.
Stepchange
Citizen’s Advice
Start building credit today
Get the app
COMPANY
CREDIT Card
LEGAL (SIMPLIFIED)
Fea Card Limited
© Fea Card Limited, 2018 - 2024
Camden Gateway, 349 Royal College Street
London, England, NW1 9QS
hello@getbits.app
0207 438 2090
Phone Support: 9am - 6pm, Monday-Friday
Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian
Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.
Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.
In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.
Start building credit today
Get the app
COMPANY
CREDIT Card
LEGAL (SIMPLIFIED)
Fea Card Limited
© Fea Card Limited, 2018 - 2024
Camden Gateway, 349 Royal College Street
London, England, NW1 9QS
hello@getbits.app
0207 438 2090
Phone Support: 9am - 6pm, Monday-Friday
Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian
Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.
Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.
In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.
Start building credit today
Get the app
COMPANY
CREDIT Card
LEGAL (SIMPLIFIED)
Fea Card Limited
© Fea Card Limited, 2018 - 2024
Camden Gateway, 349 Royal College Street
London, England, NW1 9QS
hello@getbits.app
0207 438 2090
Phone Support: 8am - 8pm, Monday-Friday & 9am - 5pm, Weekends
Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian
Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.
Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.
In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.
Fea Card Limited
© Fea Card Limited, 2018 - 2024
Camden Gateway, 349 Royal College Street
London, England, NW1 9QS
hello@getbits.app
0207 438 2090
Phone Support: 9am - 6pm, Monday-Friday
Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian
Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.
Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.
In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.