Bits - Support | Edition One Credit Card

Frequently asked questions

How can I repay my outstanding balance?

We support payment through UK issued debit cards and via bank transfer.

Can I cancel my card at any time?

You can cancel your card whenever you’d like. If there is any balance outstanding you will need to repay and settle the balance to Bits though.

How do I find current foreign exchange rates used?

We built a whole calculator where you can check what rate your transaction will be processed at. Head over to FX calculator in the footer.

How do I find my PIN?

Head over to the mobile app and navigate to card settings.

Can I do balance transfer?

Our card does not allow balance transfers onto the card.

Do you report the card to credit bureaux?

Of course, all three main credit bureaux will have a record of your credit card as well as balance, utilisation, and credit limit.

How much does a card cost?

The card is completely free. The is no interest, forex fees, or other fees either.

Where can I not use my card?

You won’t be able to use it at petrol stations, ATMs, gambling, pawn shops, and some places where it cna be deemed as quasi-cash.

What is your refund policy?

As the card is free, there is no refunds applicable.

Do you offer purchase protection?

We do not offer Section 75 protection on card purchases.

Can I withdraw cash?

Our card cannot be used for cash withdrawals or cash-like transactions.

Will I get a physical card?

YES! At the last step of application you can decide if you want a physical&virtual card. Just select yes and the card will usually be with you within 5 working days.

Do I have to be a Bits subscriber to get it?

Yes, the Bits Mastercard Credit Card is only available to customers with Bits Subscription.

What will the limit on my card be?

Limits on our Bits Mastercard Credit Cards vary. We follow a low&grow strategy where we grow your limit as it's appropriate and as you get more confident with using credit. The limits start at £50 minimum.

How do I check if I'm eligible?

Head over to the Bits Mobile app. If you see an invitation to apply, you can check your eligibility and get pre-approved in a few quick steps.

Is this a regulated product?

This is not a regulated credit product, as it is structured under exemptions in the Regulated Activities Order.

How do I cancel or amend my CPA?

To cancel or amend your continuous payment authority, please reach out to us via email at hello@getbits.app or by phone call

How do I apply?

Head over to the Bits Mobile app. If you see an invitation to apply, you can get on the waitlist and get your Bits Mastercard Credit Card.

Frequently asked questions

How can I repay my outstanding balance?

We support payment through UK issued debit cards and via bank transfer.

Can I cancel my card at any time?

You can cancel your card whenever you’d like. If there is any balance outstanding you will need to repay and settle the balance to Bits though.

How do I find current foreign exchange rates used?

You can use all your available balance up to 100%, but whenever you get above 20% utilisation, we will help you bring that back under 20% at the end of the day. So whenever you cross this threshold we might charge you early to bring it back down. Remember this card is here to help your credit grow.

How do I find my PIN?

Head over to the mobile app and navigate to card settings.

Can I do balance transfer?

Our card does not allow balance transfers onto the card.

Do you report the card to credit bureaux?

Of course, all three main credit bureaux will have a record of your credit card as well as balance, utilisation, and credit limit.

How much does a card cost?

The card is completely free. The is no interest, forex fees, or other fees either.

Where can I not use my card?

You won’t be able to use it at petrol stations, ATMs, gambling, pawn shops, and some places where it cna be deemed as quasi-cash.

What is your refund policy?

As the card is free, there is no refunds applicable.

Do you offer purchase protection?

We do not offer Section 75 protection on card purchases.

Can I withdraw cash?

Our card cannot be used for cash withdrawals or cash-like transactions.

Will I get a physical card?

YES! At the last step of application you can decide if you want a physical&virtual card. Just select yes and the card will usually be with you within 5 working days.

Do I have to be a Bits subscriber to get it?

Yes, the Bits Mastercard Credit Card is only available to customers with Bits Subscription.

What will the limit on my card be?

Limits on our Bits Mastercard Credit Cards vary. We follow a low&grow strategy where we grow your limit as it's appropriate and as you get more confident with using credit. The limits start at £50 minimum.

How do I check if I'm eligible?

Head over to the Bits Mobile app. If you see an invitation to apply, you can check your eligibility and get pre-approved in a few quick steps.

Is this a regulated product?

This is not a regulated credit product, as it is structured under exemptions in the Regulated Activities Order.

How do I cancel or amend my CPA?

To cancel or amend your continuous payment authority, please reach out to us via email at hello@getbits.app or by phone call

How do I apply?

Head over to the Bits Mobile app. If you see an invitation to apply, you can get on the waitlist and get your Bits Mastercard Credit Card.

Frequently asked questions

How can I repay my outstanding balance?

We support payment through UK issued debit cards and via bank transfer.

Can I cancel my card at any time?

You can cancel your card whenever you’d like. If there is any balance outstanding you will need to repay and settle the balance to Bits though.

How do I find current foreign exchange rates used?

You can use all your available balance up to 100%, but whenever you get above 20% utilisation, we will help you bring that back under 20% at the end of the day. So whenever you cross this threshold we might charge you early to bring it back down. Remember this card is here to help your credit grow.

How do I find my PIN?

Head over to the mobile app and navigate to card settings.

Can I do balance transfer?

Our card does not allow balance transfers onto the card.

Do you report the card to credit bureaux?

Of course, all three main credit bureaux will have a record of your credit card as well as balance, utilisation, and credit limit.

How much does a card cost?

The card is completely free. The is no interest, forex fees, or other fees either.

Where can I not use my card?

You won’t be able to use it at petrol stations, ATMs, gambling, pawn shops, and some places where it cna be deemed as quasi-cash.

What is your refund policy?

As the card is free, there is no refunds applicable.

Do you offer purchase protection?

We do not offer Section 75 protection on card purchases.

Can I withdraw cash?

Our card cannot be used for cash withdrawals or cash-like transactions.

Will I get a physical card?

YES! At the last step of application you can decide if you want a physical&virtual card. Just select yes and the card will usually be with you within 5 working days.

Do I have to be a Bits subscriber to get it?

Yes, the Bits Mastercard Credit Card is only available to customers with Bits Subscription.

What will the limit on my card be?

Limits on our Bits Mastercard Credit Cards vary. We follow a low&grow strategy where we grow your limit as it's appropriate and as you get more confident with using credit. The limits start at £50 minimum.

How do I check if I'm eligible?

Head over to the Bits Mobile app. If you see an invitation to apply, you can check your eligibility and get pre-approved in a few quick steps.

Is this a regulated product?

This is not a regulated credit product, as it is structured under exemptions in the Regulated Activities Order.

How do I cancel or amend my CPA?

To cancel or amend your continuous payment authority, please reach out to us via email at hello@getbits.app or by phone call

How do I apply?

Head over to the Bits Mobile app. If you see an invitation to apply, you can get on the waitlist and get your Bits Mastercard Credit Card.

Start building credit today

Get the app

Fea Card Limited

London, England, NW1 9QS

hello@getbits.app
0207 438 2090

Phone Support: 9am - 6pm, Monday-Friday

Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian

Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.

Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.

In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.

Start building credit today

Get the app

Fea Card Limited

London, England, NW1 9QS

hello@getbits.app
0207 438 2090

Phone Support: 9am - 6pm, Monday-Friday

Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian

Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.

Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.

In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.

Start building credit today

Get the app

Fea Card Limited

London, England, NW1 9QS

hello@getbits.app
0207 438 2090

Phone Support: 9am - 6pm, Monday-Friday

Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian

Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.

Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.

In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.

Start building credit today

Get the app

Fea Card Limited

London, England, NW1 9QS

hello@getbits.app
0207 438 2090

Phone Support: 9am - 6pm, Monday-Friday

Languages Supported: English, Georgian, Hindi, Portuguese, Russian, Spanish, Sindhi, Tagalog, Telugu, Ukrainian

Bits is the trading name of Fea Card Limited, company number 11620703, which is authorised and regulated by the Financial Conduct Authority (FRN:946683) to provide credit information services, credit broking services and lending. Bits is also a member of CIFAS (the UK's leading fraud prevention service) and registered with the Information Commissioner's Office with registration number ZA507202.

Please note that some of the regulatory permissions we have carry limitations, which are stated on the FCA website. Furthermore, you should be aware that we also offer some services which are not regulated, as they are structured under exemptions in the Regulated Activities Order. To understand which of our services are regulated and which ones aren't, please look at the Regulatory Status page on our website. Our core services, which are the Bits Subscription, Bits Credit Card and Bits Store Card are not regulated, and this means you will not, as a consumer, have protections that typically come with a regulated product.

In addition to the above, Fea Card Limited is also an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804718). Plaid provides you with regulated account information services through Fea Card Limited as its agent. Specifically, this permission is used for our rent reporting service.

How to use your Bits Mastercard® Credit Card

How to use your Bits Mastercard® Credit Card

How to use your Bits Mastercard® Credit Card

How to use your Bits Mastercard®Credit Card

Start building credit today

Start building credit today

Start building credit today

Start building credit today